Who is Big League Battery and what do you guys do?
Big League Battery is a leading online battery and accessories superstore for North America who will carry you through the seventh inning stretch, and go the extra innings to guarantee customer satisfaction. When you purchase from us, you’re guaranteed to hit a home run out of the park!

Our mission at Big League Battery is to provide consumers with the latest in batteries, accessories, and electronics at the most competitive lowest prices on the marketplace. Our Customer Support Team is here for you to answer any service questions you may have.

By buying from Big League Battery, you will receive drastic discount pricing over any other retailers. You will receive a 30 day money-back guarantee on every order*(please see our return policy). It’s easy and pain-free to purchase and make returns with us, and our Customer Support Team will be happy to assist you through the process. We offer an extensive selection of batteries, and we are adding new products and inventory on a regular basis. Consumers can count on Big League Battery for every battery for every need.

Your satisfaction with Big League Battery is our greatest game winning goal! If you don’t see a battery you’re looking for, please contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support.

What is your toll free number?
877-525-5330

Who do I send e-mails to at Big League Battery?
Product Questions? E-mail Big League Battery Technical Support
Service Questions? E-mail Big League Customer Support
Sales Questions? E-mail Big League Battery Sales
Returns? E-mail Big League Battery Returns

Does Big League Battery have a Privacy Policy?
Yes, we do. Visit our Privacy Policy here.

Does Big League Battery have a Terms of Use Policy?
Yes, we do. Visit our Terms of Use Policy here.

Do you offer any coupons, specials or promotions?
Yes. Sign up for our e-newsletter or visit our website often to learn more about our Big League specials of the month. The check out process only allows one coupon or promotional code per order.

Do you offer gift certificates?
Unfortunately, not at this time. But our Customer Support Team would be happy to assist you with pre-ordering any items you’re in need of.

How do I place an order?
There are several ways to place an order:
Online at www.bigleaguebattery.com or over the phone. Call 877-525-5330 to place your order.

Will I receive a confirmation email?
Yes, after placing an order, you will receive an order acknowledgement.

How do I check product availability?
If an item on the Big League Battery website says QUOTE, please contact Big League Customer Support to determine if the item is currently in stock. In stock items will ship immediately. Out of stock items will be backordered and ship within 24 hours once material is received at our dock.

How do I know my online order has been submitted?
We want you to be rest assured that your order went through safe and sound!

There are several ways to receive confirmation once your order has been submitted:

• After you complete your online order on the checkout page, you will see an Order Confirmation page with an order number.
• You will receive a confirmation email, sent to the email address provided during the Checkout Process. The confirmation email will include the order number and a list of items ordered.

Can I cancel my order?
Yes, it is a possibility. When an order is placed, our warehouse receives immediate notification to pick and pack all products for shipment. If you are in need of cancelling your order, please contact our Customer Support Team by phone immediately at our toll free number at 877-525-5330. If your order has not yet been processed and shipped, we can cancel your order.

If your order has already shipped, and you wish to still cancel, we will not be able to refund your money on the shipping costs to you. You will also be responsible for the return shipping cost to us. We suggest you use a shipping company that provides a tracking number and insurance, to ensure that the item returns safely to our warehouse. We apologize for this inconvenience.

Can I make changes to my order?
Yes, you can make changes to your order up until the time the order has been submitted. Once submitted and an order has begun processing, the order cannot be changed and is no longer editable. Please call our Customer Support Team toll free at 877-525-5330 for additional help.

What happens if my item is out of stock?
We apologize for the inconvenience! If your item is out of stock, our Customer Support Team will be happy to put it on backorder for you. Your item will be shipped to you immediately when it arrives in the warehouse. If you have multiple items on order, which some items are in stock and some are not, we will immediately ship the in stock items to you, and the backordered items will come to you as soon as they are in stock. There will be no extra charge for split shipments. Our goal is to make your shopping experience as pleasant and hassle free as possible.

What should I do if my order never arrived?
If your order hasn't arrived, it will! Big League Battery will help you with making this happen. Please visit your email confirmation page for the tracking number. Once you locate your tracking number, please visit FedEx at (fedex.com) to track the shipment and arrival of your package. If you cannot locate tracking information for your order, please contact our Customer Support Team at Big League Customer Support.

What if I have any other order discrepancies?
Please contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support . We would be happy to assist you with any further questions on your order.

What are my payment options?
We accept Visa, MasterCard, and Discover credit cards. No other payment option is available at this time.

Will I be charged sales tax on my order?
Sales tax will be applied to orders shipped to Illinois.

What credit cards do you accept?
We accept Visa, MasterCard, and Discover. Please fill out your Credit Card information accurately in the checkout process. Incorrect information may result in delays of your order being processed. If you have questions, issues, or for validation of your credit card, please contact our Customer Support Team at 877-525-5330.

Do you accept personal checks or money orders?
Not at this time. No other payment option besides Visa, MasterCard, and Discover will be accepted.

How soon will I be charged for my order?
Your credit card will be charged once the order is processed and ready to ship.

Will I receive an invoice or receipt after I place my order?
Yes, you will receive an electronic invoice/receipt after you complete the Checkout Process. We recommend you print a copy of the receipt at the time of checkout or save an electronic copy to your computer.

How long does it take Big League Battery to process an exchange, return, or refund?
To return a product at Big League Battery, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by submitting an RMA request. Please allow up to 48 hours to process. If it’s been more than 48 business hours, please contact our Customer Support Team at Big League Customer Support. They will be happy to assist you.

What happens if I’ve received the wrong item?
If you’ve received an incorrect item, do not refuse the package upon arrival. If you’ve received the wrong item, save the merchandise, the original box, and the packaging it arrived in. Contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support immediately. Our Customer Support Team will be happy to get this issue resolved for you as soon as possible.

What happens if I’ve received a defective item?
If merchandise arrives damaged, save the merchandise, the original box, and the packaging it arrived in. Contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support immediately. Our Customer Support Team will be happy to get this issue resolved for you as soon as possible.

How do I return an order? Will I be charged a restocking fee?
Returns made within 30 days from invoice are eligible for exchange, refund, or credit at Big League Battery. Products will be returned or credited at Big League Battery’s discretion. All non-defective products returned for refund are subject to a 25% re-stocking fee. Credit will be issued at the prices in effect at the time the item was received. Customers are responsible for all shipping charges back to Big League Battery.

Why are re-stocking fees applied when I return an item or order?
We apologize for the inconvenience, but we charge a 25% re-stocking fee on all returns for refunds to allow us to continue providing you the lowest prices in the marketplace on our batteries and accessories. We are able and do offer exchanges without any re-stocking fees for any customers who receive defective items.

Does Big League Battery pay the return shipping cost for damaged items?
No, Big League Battery does not pay for the return shipping costs for damaged items. We apologize for the inconvenience. Our Customer Support Team will work with you to make every effort to ensure that your item is replaced quickly and pain-free.

When will my order ship?
When you place your order through Big League Battery, your order will be shipped within 24 hours, by the next business day (Monday-Friday). Weekend orders will be shipped the next business day.

When does my order need to be in by to ship the same day?
Orders received by 12:00 p.m. CST are shipped the same day. Expedited orders are normally delivered on business days.

Where do you ship?
We ship to the 50 US States and Canada.

Do you ship internationally?
No, at this time, we only ship to the 50 US States and Canada.

Do you ship to PO Boxes?
Yes. We follow the policy of our carrier and ship to Smart Post PO Boxes, such as Post Office (PO) Boxes or Military APO/FPO addresses. This also includes Saturday delivery services.

Do you offer shipping discounts on bulk orders?
We might be able to offer a special discount on orders placed over 200 lbs. that are shipped to commercial business addresses. Please contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support

Can I choose between FedEx or UPS?
Yes. If you would like to request another carrier, please contact your Customer Support Team at Big League Customer Support, and they will be happy to assist you in making this request happen.

Big League Battery ships all orders ground service unless specified.  It is the standard, dependable, and most cost-effective method of delivery available. If you have specific shipping services in mind, we offer Air, Second Day, and Saturday delivery.

Why is FedEx your carrier of choice?
FedEx is the New York Yankees of baseball; they win the world series every time. They offer Saturday home delivery, notification services, delivery confirmation, door-to-door services, and will make up to three delivery attempts.

How much does it cost to ship my order?
The total cost for shipping your selected items will depend on the total weight of your shipment, the delivery location, and the shipping method selected. To view accurate shipping rates, please enter all items into the shopping cart as well as enter the delivery state and country into the shipping rate calculator. The available shipping options, delivery times, and shipping costs will be provided.

Can I have my order shipped overnight?
Yes, you can have your order shipped overnight. However, once your order leaves our warehouse, we do not have control on the exact time of when it will arrive.

To check on the status, you can visit your email order confirmation page for the tracking number. Once you locate your tracking number, please visit UPS (ups.com) or the shipping carriers you used to confirm your package was shipped or has arrived.

How is my shipping calculated?
To view accurate shipping rates, please enter all items into the shopping cart as well as enter the delivery state and country into the shipping rate calculator. The available shipping options, delivery times, and shipping costs will be provided.

How long is the standard delivery time?
The delivery time on your order depends upon the availability of the item and the shipping method selected. In stock orders ship within 1 business day, and standard delivery times range from 3-7 days for most US destinations. Some locations may take up to 10 days.

What are your hours of operation?
Our customer service representatives are available for support from 8 a.m. – 5 p.m. on all business days Monday to Friday. Call us toll free at 877-525-5330 or e-mail Big League Customer Support.

What is your general contact information?
Toll-Free Phone Number: 877-525-5330
For customer service inquiries: Big League Customer Support
For high volume sales inquiries: Big League Battery Sales
For product inquiries: Big League Battery Technical Support

Is Big League Battery’s website secure for placing orders?
Yes. Bat safely with Big League Battery. Big League Battery is protected by Network Solutions Safe Hacker Tested Guarantee. Network Solutions guards our website from hackers and monitors our site’s performance.

There are several security features on our website active for your added protection:

• Daily scanning to detect website vulnerabilities.
• Around the clock website performance monitoring.
• Instant alerts and detail reporting.
• Visual Assurance on the Big League Battery website.

What do you do with my information?
Your information is stored only for future transactions, to make the checkout process more hassle free for you. Your information is not shared and all credit card numbers are destroyed after your order has been completed.

Is my information safe on your website?
Big League Battery’s ultimate goal is your satisfaction, which includes your 100% safety and protection. We have not received one customer complaint of fraudulent activities as a result of shopping with us. Our secure server software encrypts all of the information that you give, ensuring that your transactions with us will always stay safe and secure. The information you send to us is safe. We do not sell or share your personal information to any third parties, under any circumstances.

What type of product warranties does Big League Battery have?
For specific information regarding warranty protection, please contact Big League Battery Customer Support.

Do I need my original receipt or invoice for the Big League Battery warranty to apply?
Yes. Please contact our Customer Support Team toll free at 877-525-5330 or e-mail Big League Customer Support with your order number for further assistance.

What are the terms of sale?
Big League Battery, parent company, and subsidiaries shall not be held liable for any special, consequential, incidental or other damages to the product, including but not limited to, damages for loss of profits, loss of use or any damages or sums paid by buyer to third parties. By buying from Big League Battery, you are accepting the terms listed herein including all conditions and returns policies.

Does Big League Battery recycle?
We sure do. Big League Battery is committed to keeping recycled batteries out of our nation's landfills, which is why we recycle the majority of the batteries we sell. Our recycling goal is to produce a positive impact on our environment by recovering and recycling more than we sell.

What batteries can be recycled?

The following battery chemistries can be recycled:

• Alkaline
• Sealed Lead Acid (SLA)
• Nickel Cadmium (NiCD or NiCad)
• Nickel Metal Hydride (NiMH)
• Lithium-Ion
• Lithium Polymer

How do I recycle my battery?
Rechargeable Battery Recycling Center (RBRC) will accept batteries from everyone as long as they're packaged in the correct form. These measures are taken in order to keep everyone involved in the transport and recycling process of the batteries safe. Be sure to check out our Battery Disposal Guide for disposal information on each individual battery type. Please contact RBRC at (800) 8-BATTERY or visit their website http://RBRC.org, to find a local battery recycling center near you.

Where do I go to recycle my batteries?
You have a few different options. Call the RBRC at (800) 8-BATTERY or visit their website http://RBRC.org to find a local battery recycling center near you. Or take your battery to any participating retailer, such as Best Buy, Home Depot, or Sears.

Does it cost money to recycle my batteries?
No, this does not cost any money to you. This is a free service, and we encourage you to recycle and recycle your batteries whenever you can. Batteries are made of hazardous components and toxic chemicals that can be released into the environment if they are not disposed of properly. Not only are you doing your part in protecting the environment by recycling, but this also helps protect all of us from using up the Earth’s limited resources! Your recycling efforts are making a difference in this world.

Who do I talk to for additional questions I have on battery recycling?
For additional questions or to find local recycling centers near you to recycle all other recyclables including batteries, please visit www.recyclingcenters.org. Or call the RBRC at (800) 8-BATTERY or visit their website at http://RBRC.org to learn more about battery recycling.